We were all set to celebrate today because our brandy new sofa was scheduled to arrive! Hooray!
We received the robo-call on Sunday and confirmation call yesteday, that we should be ready to receive our merchandise on Wednesday between 9-11am.HOORAY!
So Tuesday night, Mr. Crafty, Mr. Crafty's brother and I worked together to take the much loved couch (couch is the correct term for this old thing we've been sitting upon for 10+ years and that belonged to another family before us) out to the curb for Wednesday is GARBAGE DAY. HOORAY!
Wednesday arrived with great anticipation. You could feel the excitement in the air around here. The kids were thrilled to hear the beep beep beep of the garbage truck as it came down the lane to discover our old couch waiting to be brought to its resting place. They lined up along the window to watch the action and Mr. Crafty scurried to help the solo garbage man haul it into the truck. YIKES!
Crunch CRUNCH groan. You could hear the garbage truck crushing the couch to smithereens. It reminded me of Monsters Inc. when they destroyed the doors. Splinters of couch were flying and Mr. Crafty had to dodge them or be impaled. Our neighbor showed up to for the blessed event and to lend a hand were it needed, HOORAY!
And so we bid a farewell to a faithful "friend" that has been with us since we became one. It has welcomed us as we brought home, one, two, three and four little babies. Cradled us as we nursed little fevered children back to health. Held us close as we snuggled in for movie night. Softened the blow while children jumped from cushion to cushion in their erratic childlike ways. Goodbye couch, you've been so good to us but we won't miss you too much as our new sofa arrives today! HOORAY! (and this is your last hooray for awhile)
But wait, there's more to this story because one hour after the event of watching our couch being turned into toothpicks I received a phone call from a Macy's representative.
Macy's rep: Mrs. "{I am going to completely screw up your very easy to pronounce name}"...
Mrs. Crafty P: Yes, this is she.
Macy's rep: I just wanted to call and make sure you are NOT expecting your sofa to arrive today.
Mrs. Crafty P: Excuse me? Did you just say, NOT expecting it to arrive today? OH, you are mistaken. I am expecting it to arrive. I received 2 robo-calls telling me my merchandise was coming today between 9-11am.
Macy's rep: Oh, no ma'am. The merchandise that is arriving today is your home repair kit.
{dramatic pause}
Mrs. Crafty P: Well, Miss Macy's representative, I am LIVID......
...and so went the conversation that I shall not duplicate here b/c I am a lady and you do not need to hear it all.
Let me just say, I received a second call from one of their customer service champions and she is working on my options. So this story is to be continued.
But in the meantime, I'm working hard on keeping calm and carrying on with my day. I'm not one to fester and let things bring me to "ultimate over the top boiling point" but this is going to push me farther than I'd like. I look forward to hearing what my options will be because not living with a sofa until the end of March is not an option in my book. No way Jose.
Until then, here we are making do...
please excuse the unclothed baby doll- this photo was not altered in any way shape or form for I am too livid, still
And if you find you need a little levity after all that, I present you with another unhappy customer who took things to a whole new level. Thanks to Mr. Crafty for sharing it with me, it did make me smile for a bit. ;)
To read more adventures in the lives of many wordful wednesday-ers, go here!
Wait, they are telling you that you won't get it until the end of March!!?? I can't wait to hear what your options are... probably wait or cancel and order somewhere else. That is really crappy and they obviously knew their error or else they wouldn't have had someone call you to make sure you DIDN'T expect a sofa today.
ReplyDeleteFound your link over at Dumb Mom's place.